Q: Why are customs duties sometimes charged on international parcels?

A: All items purchased from this website are shipped from our Taiwan location.

Orders delivered within Taiwan will not incur any customs duties.

For deliveries to other countries, customs and import regulations vary from country to country and may change without notice.

Depending on each country’s customs policy, international parcels may occasionally be selected for inspection and subject to import duties or VAT upon arrival.

Example:

Since Brexit, the United Kingdom has strengthened customs checks and started imposing import duties on incoming parcels from abroad.

Because such inspections and charges are determined by local customs authorities and cannot be predicted in advance, customs duties and import taxes are not included in our shipping fees, and are the responsibility of the recipient.

Q: How do I apply for refund／exchange?

A: If the merchandise does not adapt to your needs, please reply directly to your order email, or contact our customer service by: [email protected], with the order number and the item name you wish to be treated.

We will reply within 2 working days with detailing return information. Please send the product in its original condition to the provided address. We will proceed to the refund or replacement processes as soon as we receive the parcel and confirm that the content is correct and in good condition.

Please note: Some items, such as “made to order” series or other specific items, are marked on the product page as non-refundable. These items are not subject to the procedures stated above.

Account Usage Restrictions

To ensure a fair shopping environment and protect the interests of all our customers, we monitor account activity with care. In cases of unusual order patterns—including, but not limited to, the examples listed below, as well as any behaviour that may disrupt the normal operation of our store—we reserve the right to adjust account privileges or temporarily suspend services where necessary.

Frequent order placement and cancellations within a short timeframe, or unusually large order volumes

A high rate of returns or exchanges in a short period, repeated refusal of deliveries, or uncollected parcels resulting in return shipments

We kindly encourage customers to review product details thoroughly and consider personal requirements before placing an order, to help reduce unnecessary returns or exchanges. Should you have any questions during your shopping experience, please feel free to contact our customer service team by email—we are always happy to assist you.